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Scale Your Team. Step Out of the Field. Lead With Confidence.

Get the systems and coaching that help 1–4 inspector companies grow through their team and escape the day-to-day grind.

 

 

Hear Directly From Mark, CEO of IEB

Why Builder exists, who it’s for, and how it helps 1–4 inspector companies get out of the field and scale through their team.

 

You’re one step away from joining the most supportive, proven, and growth-focused community in the inspection industry.


Every breakthrough starts with stepping into coaching, clarity, and systems that remove the guesswork.

Join IEB Builder Today

If you’re a 1–4 inspector company, you’ve hit the hardest stage of growth.

You’re growing — but growth feels harder, not easier.
You’re still:

  • Doing inspections
  • Managing your team
  • Solving problems
  • Putting out fires
  • Carrying the entire company

What Builder Helps You Achieve

Move out of the field → Grow through your team → Lead with clarity → Scale with predictability.

Coaching

  • Weekly live coaching
  • Real-time problem solving
  • High-level strategy + leadership

Systems

  • Proven systems library
  • Hiring + onboarding tools
  • SOPs, scorecards, accountability frameworks 

Community

  • High-minded inspectors
  • Support from peers
  • Faster breakthroughs

IEB Throughline Course Library

  1. I. CORE

    39 lessons

    1. CORE INTRODUCTION

      1. Core Introduction

    2. A. Think Big! Start Here

      1. Legos
      2. Upload Your Lego Form
      3. "What I wish I did"
      4. Your M.V.V.C.
      5. Mission
      6. Vision
      7. Values
      8. Culture
      9. Refining Your M.V.V.C.
      10. Upload Your Mission, Vision, Values, & Culture Statements
      11. Philanthropy
      12. 2x2 Introduction
      13. 2x2: Working On Your Inspection Company!
      14. Upload all 6 2x2 Forms
      15. Strengthen Your 2x2 Habit
      16. Upload 6 more 2x2 Forms
      17. End Game
      18. Seasonal Business Planning Model (SBPM)
      19. Company Culture
      20. Vision Map
      21. The One Sheet
      22. Upload Your OneSheet

    3. B. Business Accelerators & Legal Considerations

      1. Naming Your Business
      2. Starting Your Business
      3. Your Business Entity
      4. A Business Owners Journey

    4. C. Company Structure & The SOG Model

      1. Standard Operating Procedures (SOPs)
      2. Integrated Org Chart - Get Started!
      3. The Org Chart - Explained
      4. Building Your Current Organizational Chart
      5. BBI Org Charts
      6. Upload Your Organizational Chart
      7. Resources for Your Future Integrated Organizational Chart
      8. Upload your Operations, Growth, and Service Job Profiles

    5. D. Building Opportunity For The Future

      1. Starting Systems With The End In Mind
      2. Entrepreneurial Freedom: Building Systems to Create Margin
      3. What is Profit?
      4. Launching a Pest Company

  2. II. BUSINESS MINDED PERSONAL GROWTH

    49 lessons

    1. BUSINESS MINDED PERSONAL GROWTH INTRODUCTION

      1. Business Minded Personal Growth Introduction

    2. A. Business Leader Mindset

      1. Technician or Entrepreneur: Test Your Level of Thinking Part #1
      2. Technician or Entrepreneur: Test Your Level of Thinking Part #2
      3. The Mindset of an Entrepreneur
      4. How to Succeed in the Service Division & Get Out of the Field
      5. The One Thing
      6. The One Thing Mastermind Edition
      7. 10 Lessons About Life & Business I've Learned from Baseball
      8. How to Scale & Win While Playing the Game - Tommy Mello's Lessons Learned
      9. MVVC, SBPM, and Growth Systems Deep Dive
      10. Getting Clear
      11. Sit & Think
      12. Abundance Mentality
      13. What You Can and Can't Control
      14. Tools, Strategy, Mindset
      15. Visualizing Your Business
      16. The 5 Whys
      17. Winning Doesn't Always Feel Like Winning
      18. Self Limitations in Business
      19. Clarity, Direction, and Purpose

    3. B. Personal Growth

      1. Your Comfort Zone
      2. You're Not Alone
      3. Executive Team Leaders Leadership
      4. Ninja Tips & Tricks for Personal Growth
      5. Business Books
      6. Developing Yourself as a Leader
      7. Leading Yourself
      8. Grow or Die
      9. "Yes" Means "No"
      10. You Need Community
      11. Read, read, read
      12. Personal Growth Compass
      13. Top 5 Influencers
      14. Library Hacks & Habits

    4. C. Continuous Industry Learning

      1. The War on Trust

    5. D. Self-Reflection & Awareness

      1. Unconscious to Conscious
      2. Mind Monsters
      3. Build Unstoppable Confidence

    6. E. Time-Management & Prioritization

      1. Effective Time Management
      2. Stepping Out of the Field
      3. Life Balance
      4. Monthly Life Balance Conversation Contribution
      5. Monthly Life Balance Conversation Relationships

    7. F. Adventure, Health, & Time Freedom

      1. Balancing Your Life
      2. Solo Trips
      3. Monthly Life Balance Conversation - Adventure & Spiritual Life
      4. Monthly Life Balance Conversation! Health!
      5. Making the Leap
      6. Health and Wellness

  3. III. LEADERSHIP & TEAM DEVELOPMENT

    39 lessons

    1. LEADERSHIP & TEAM DEVELOPMENT INTRODUCTION

      1. Leadership & Team Development Introduction

    2. A. Leadership Concepts in Business

      1. 11 Communication Skills
      2. Coaching Up or Coaching Out
      3. 80/20 Rule
      4. Don't Be "Too Busy"
      5. Maximizing Your Team
      6. Motivating Your Team
      7. Urgent vs. Important
      8. Leader of Leaders
      9. How To Create Cultural Alignment
      10. Build Your In House Leadership Development Program
      11. Managing the Right Stuff
      12. Performance Stoppers
      13. The Decision Tree
      14. Working with Your Spouse Part 1
      15. Working with Your Spouse Part 2
      16. Women in the Industry
      17. Building a Successful Inspection Company
      18. Wealth Building Beyond Your Business with David Osborn (Part 1)
      19. Wealth Building Beyond Your Business with David Osborn (Part 2)
      20. Think Bigger Through People w/ Chris Enright

    3. B. Team Development & Management

      1. Thinking Like a CEO in the Home Inspection Industry
      2. Hire Talent
      3. Golden Handcuffs
      4. Adding Engineers to Your Team
      5. Training Concepts
      6. 1st Hire: Ops Person
      7. Who to Hire and When
      8. Don't Settle When Hiring
      9. New Hire Expectations
      10. Making an Awesome First Day
      11. Onboarding a New Hire
      12. How to Turn Conflict into Collaboration through Curiosity

    4. C. Strategic Planning & Mastering Business Goals

      1. Plan your work, work your plan
      2. Clarity, Direction, & Purpose in the Fog
      3. The Four Barriers to Business Success
      4. From Burnout to Breakthrough: Building a Systems-Driven Business with AI
      5. Workshop Session 1: AI CEO: Build a Leader That Works While You Sleep

    5. D. Training Systems

      1. Know Your Level

  4. IV. SERVICE

    29 lessons

    1. SERVICE INTRODUCTION

      1. Service Introduction

    2. A. Scaling A Service Team

      1. Organization of a Service Division
      2. Leading the Service Department
      3. When to Hire
      4. Hiring Your First Inspector
      5. Finding and Hiring Inspectors
      6. Hiring and Paying Trainees
      7. KPI's in the Service Department
      8. Inspector Onboarding Part 1
      9. Inspector Onboarding Part 2
      10. Minimize Risk & Quality Control
      11. Inspecting Luxury Homes

    3. B. Your Service Products and Add Ons

      1. Adding Ancillaries
      2. Energy Efficiency as a Service
      3. Mold as a Service
      4. Stucco and EIFS as a Service
      5. Inspector Onboarding & Training

    4. C. Service Customer Support ,Delivery, & Refinement

      1. Mind Your Posture
      2. Communications with Clients OnSite
      3. Quality Control - Services

    5. D. Cross-Functional Service Teams

      1. Communication Matters
      2. Upselling Ancillaries at the Inspection
      3. Pricing a Home Inspection
      4. Package Pricing
      5. Ancillary Packages and Pricing

    6. E. Service Team Training & Development

      1. Assessing Your Current Report Writing Software
      2. Top Report Writing Tips Pt. 1
      3. Top Report Writing Tips Pt. 2
      4. Training Systems for Inspectors

  5. V. OPERATIONS

    33 lessons

    1. OPERATIONS INTRODUCTION

      1. Operations Introduction

    2. A. Scaling An Operations Team

      1. You Need Organizational Structure
      2. Get off the Phone

    3. B. Operations Team Training & Development

      1. Quality Control - Operations
      2. Activities of a Scheduler
      3. Answering Phones
      4. Branding with Customer Service
      5. BONUS: Insight to Bryan & Bryan's Call Center Around Scripts & Training
      6. Hiring Your Ops Person Part 1
      7. Hiring Your Ops Person Part 2
      8. New Inspector Evaluation & Action Plan
      9. Phones & Scheduling
      10. Optimize & Collaborate: Small Shifts for Big Wins in Your Inspection Business w/ Chris Cochran

    4. C. Operations Delivery & Refinement

      1. CSP Success in Bookings and Inside Sales
      2. VoIP Part 1
      3. VoIP Part 2
      4. Customer Feedback
      5. Navigating the Path to Recurring Revenue in Home Services

    5. D. Operations-Side Customer Support/Service

      1. Customer Service
      2. Client Concerns
      3. Handling Complaints with Wes Mast
      4. Handling Complains with Rob Hopkins
      5. Legal Issues & Complaint Management for Home Inspectors

    6. E. Technology and Resources Management

      1. Pros & Cons of Vehicles
      2. Assessing Your Current Scheduling Software
      3. Selecting Reporting & Scheduling Software
      4. SOPs
      5. Using VoIP Systems
      6. Utilization of a VoIP System
      7. Utilizing Data
      8. VoIP Systems
      9. AI-Powered Success: How Home Inspectors Can Work Smarter, Not Harder

    7. F. Compliance, Regulation, & Risk Management

      1. Managing Risk

  6. VI. GROWTH

    65 lessons

    1. GROWTH INTRODUCTION

      1. Growth Introduction

    2. A. Scaling A Growth Team

      1. Rebranding
      2. Selecting Your Branding Platform

    3. B. Growth Team Training & Development

      1. Sales Team Development
      2. Boosting Sales Performance: Proven Strategies and Real-Life Success Stories from IEB Members
      3. Good Call, Bad Call
      4. Phone Scripting
      5. Scripting Answered Call (Role Playing)
      6. Scripts & Cold Calls - Prospecting Made Simple(er)
      7. Overcoming Objections - Price
      8. Using Your M.V.V.C. in Sales
      9. Upload Your Script Form
      10. Teaching Technicians to Sell

    4. C. Growth Delivery & Refinement

      1. Quality Control - Growth

    5. D. Market Research & Analysis

      1. GSP vs. USP
      2. Marketing Strategy Begins With Clarity
      3. Market Analysis
      4. Marketing Strategy Intro
      5. Marketing Strategy Step 1
      6. Marketing Strategy Step 2
      7. Marketing Strategy Step 3
      8. Marketing Strategy Step 4
      9. Marketing Strategy Step 5
      10. In Marketing, One Size Does NOT Fit All: Ask the Right Questions & Prove Your ROI w/ Khurram Shahzad

    6. E. Growth Strategies

      1. Growth Strategies
      2. Growth Activities
      3. Retention Activities
      4. Acquisition Part 1
      5. Acquisition Part 2
      6. Acquisition Strategies
      7. Prospecting vs Marketing with Dirk
      8. Prospecting vs. Marketing with Chris Enright
      9. 5x5 Part 1
      10. 5x5 Part 2
      11. 5x5 Part 3
      12. 5x5 Part 4 & 5
      13. Value Add Proposition For Sales (Part 1)
      14. Value Add Proposition For Sales (Part 2)
      15. Low Cost, No Cost Marketing
      16. Presentation Topics
      17. Maximizing Your Presentation
      18. Client Retention
      19. Upload the Growth & Retention Form
      20. Retaining Agents
      21. Social Media
      22. Virtual Lead Generation
      23. Agent Retention
      24. Brand Appearance
      25. Past Client
      26. Digital Growth Strategies
      27. Growth Accelerators
      28. Capturing Data
      29. Stop Riding the Roller Coaster
      30. Inside the Mind of the High -Performing Agent
      31. Workshop Session 2: AI in Action: Supercharging Growth with Audio, Video & Visual Tools

    7. F. Growth Metrics

      1. Lead vs. Lag Measure
      2. Defining Lead Measures
      3. Data Collection
      4. Growth KPIs
      5. Inspection Company KPI's
      6. Upload the Inspection Company KPI Form
      7. Measure What You Want More Of!

    8. G. Partnerships, Alliances, & Expansion

      1. Points to Ponder to Prepare Your Business for Exit on Your Terms & Your Timeline
      2. Company Expansion
      3. The Relationship Gap: Why Winning Over Top Agents Is Tougher Than Ever

  7. VII. FINANCIALS

    35 lessons

    1. FINANCIALS INTRODUCTION

      1. Financials Introduction

    2. A. Mastermind Your P&L

      1. Chart of Accounts
      2. Profit and Loss (P&L) Basics
      3. Financial Literacy
      4. False Profit

    3. B. Budgeting & Financial Planning

      1. Bookkeeping
      2. Bookkeeping/Budget/Financials (Part 1)
      3. Bookkeeping/Budget/Financials (Part 2)
      4. Budgeting/Financial Projections
      5. Build Your Budget
      6. Upload Your Budget, Profit&Loss Statement, and the Builder Financial Form
      7. Break Even Point Analysis
      8. Financials Guardrails
      9. Desired Profitability
      10. Cash Flow Quadrant
      11. Strategic Spending:A Case Study
      12. Cost of Work Analysis
      13. How to Pay Inspectors
      14. Marketing Budget

    4. C. Revenue Generation

      1. Increasing Revenue

    5. D. Your Economic Model

      1. Revenue Projection Tool
      2. Working with SBS Report
      3. Compensation-Empire Economics (Part 1)
      4. Compensation-Empire Economics (Part 2)
      5. Economic Models for Success | Q4 Growth Strategies

    6. E. Pay Models

      1. Service Division Compensation
      2. Growth Compensation
      3. Inspector Cost Calculator
      4. Compensation Models
      5. Compensation for a Home Inspector
      6. Growth Cost Calculator
      7. Upload the Builder 2.0 Financials Form
      8. Exiting the Field Calculator
      9. Cost of an Employee
      10. Cost of Each Inspection

Real Builders. Real Growth. Real Results.

Jeff Kirkpatrick

"In June we hit 100 inspections, and in July we hit 143 inspections with $67,893 in gross income. IEB gave me the structure and confidence to scale through my team."

Kyle Jensen

"When I joined Builder, I was doing everything myself. Three years later, we’ll hit $480,000 in revenue, doing 600–700 inspections a year, with an inspector hired and another in training. IEB gives you the steps—you just have to walk them.”

Matt Williams

"My company grew from $350k to $1.9M in just a few short years, all while keeping more than 20% profit margin. I wasn’t smart enough to reinvent the wheel. I just did what IEB told me to do."

Join IEB Builder Today

Builder Is For You If You’re…

  • A 1–4 inspector company ready to hire or already hiring

  • Still doing inspections and trying to get out of the field

  • Leading your team without structure or systems

  • Wanting a predictable plan instead of trial and error

  • Overwhelmed by doing everything yourself

  • Ready to grow through your team—not by adding more hours

The Transformation You’ll Experience in Builder

 

1. From Technician → Business Owner

Move out of the field and lead with clarity.
Builder gives you the plan, accountability, and structure to do it.

2. From Chaos → Predictable Systems

Hiring, operations, financials, and service lanes become organized and manageable.
No more scrambling. No more guessing.

3. From Doing Everything → Growing Through Your Team

You’ll build a team that produces consistent, high-level results—without needing you involved in every step.

Join IEB Builder Today

Your First 30 Days Inside Builder

Brad Bojda

“The Builder coaches helped me get clarity on hiring and the systems I needed. Some of the discussions we're having are so high-level I can’t write fast enough. The value is outstanding.”

Desmond Thornton

“IEB grew me as a business owner, as a husband, and as a father. The community is transparent, generous, and deeply supportive. It’s changed my life.”

Brian & Lauren Marcy

“We beat our previous annual revenue in just seven months after joining. Without IEB, it would’ve taken us five years to do what we did in seven months.”

Julie & Clayton Houston

“IEB helped us create a business that supports our life—not the other way around. Once we learned the model, our growth became clear, structured, and predictable.”

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It’s Time to Grow Through Your Team and Step Out of the Field.

 

Join the systems, coaching, and community that help inspectors become leaders—and help home inspection companies scale with confidence.